Data protection policy

NEXORA SERVICES COMPANY LTD, RCCM CM-DLA-02-2026-B12-00851, NIU M092618954315E, registered office in Bonabéri, Douala, Cameroon ("Nexora", "we"), is the controller of the personal data it collects on this website, at its counter and in providing its services.

For any question or request: contact@nexoraservicescompany.com, or by post to the Statutory Manager at the registered office.

We handle personal data in line with Cameroon’s law on the protection of personal data, Law No. 2010/012 of 21 December 2010 on cybersecurity and cybercrime, and other applicable rules. When we work with a partner based in the European Union, that partner also applies the General Data Protection Regulation (GDPR).

We never ask for your passport, bank statements or other sensitive documents through this website.

• "Start a request" form: your need and chosen services, destination and travel period, number of travellers, your situation, your profile or team size, your city, your timing, your name, organisation, phone, email, preferred contact channel and message.
• Contact form: your name, organisation, email, phone if you give it, topic and message.
• Job applications (Careers page): your name, email, phone, city, LinkedIn profile if you give it, the role or area you are applying for, your availability, your message and your CV. They are used only for recruitment at Nexora and read only by the people in charge of hiring.
• WhatsApp buttons: the message opens in your WhatsApp app; we receive what you choose to send, with your number.
• Site tools: the items you tick in the document checklist and your conversation with the assistant stay in your browser and are not sent to us (see the cookie policy).

• contact details of client representatives;
• information about a client’s employees when we provide HR services;
• traveller information: name, date of birth, nationality, passport details, contact details and itineraries;
• visa applicants’ documents: civil-status, professional, financial and travel documents;
• documents handed to the Service Desk for printing, scanning, typing or online applications;
• payment and billing information.

For sensitive data, such as health information in a visa file, we ask for your explicit consent.

• answering your request and preparing a proposal: steps taken at your request before a contract;
• providing the agreed services: performance of the contract;
• reviewing your application for a role at Nexora: steps taken at your request before a contract, and your consent to keep it for other roles;
• keeping our accounts and meeting tax and legal duties: legal obligation;
• keeping our systems secure and improving our services: legitimate interest;
• sending you information about our services: only with your consent, which you can withdraw at any time.

We never submit documents to an embassy or consulate on your behalf without your written agreement. We never sell or rent personal data.

• airlines, our licensed GDS partner, hotels and insurers, to make and manage bookings;
• our licensed mobility partners, only for a file you asked us to prepare;
• our hosting, email, accounting and IT providers, bound by confidentiality;
• public authorities, where the law requires.

This website is hosted by Netlify, Inc. in the United States, where form submissions are stored. International travel bookings and files prepared for other countries also involve sharing data with airlines, booking systems and partners outside Cameroon. We share only what is needed, with recognised providers, and take reasonable steps to protect the data.

• access limited to people who need it;
• strong passwords, a password manager and two-step verification;
• encrypted, backed-up computers and locked paper files;
• no original client passports are kept;
• Service Desk files deleted after every job, unless you ask us to keep them;
• no client data in a public AI tool without consent and safeguards, and human review of all AI-assisted work;
• staff bound by confidentiality and our Code of Conduct.

• website requests that lead to no engagement: 12 months at most;
• unsuccessful job applications: 12 months at most after we receive them, then the CV and details are deleted; you can ask us to delete them sooner;
• client documents: for the engagement, then returned or deleted;
• copies of visa documents: deleted within 90 days after the service ends, unless you ask us to keep them;
• accounting records and invoices: for the period required by accounting and tax law.

You can ask to access, correct or delete your data, or to restrict its use, object to its processing and withdraw your consent at any time. Write to contact@nexoraservicescompany.com with your request; we may ask you to confirm your identity. We respond within 30 days.

If you believe your rights are not respected, you can contact the competent Cameroonian personal data protection authority.

Our services are for adults. For a study project involving a minor, we work with the parents or legal guardian, who give their written agreement.

If a security incident affects your data, we will inform you promptly and notify the authorities where the law requires. We may update this policy; the current version and its date are published on this page.